INTRODUCTION
Reship an order or order line enables when customer reports that an item ordered was not received or damaged in transit. In such case the item can be reshipped to the customer free of charge. From call center or OOB API is used to achieve that.
Criteria for Reship :
- Order must be in ‘Shipped’ Status to initiate the Reship
- Quantity to reship should not be greater than the ordered/shipped quantity.
- After initiated the reship, new line will be added in OMS against the order with zero line value.
- Order line will be in ‘Created’ status and moves to further statuses for processing.
PROCESS FLOW :
Customer can initiate reship to the original sales order line from call center using ‘Reship Product’ with zero price through call center.
Sales order details
Charge Transaction Record
RESHIP ORDER LINES
If Customer wants to reship the product due to product was damaged or not received, then they click on ‘Reship product’ in call center.
New order line has created against sales order and Unit price is zero for reship order lines.
Order line moved to shipped status
Then moved to order shipped status and there is no changes in charges and payment.
Order line has reshipped with zero value successfully.
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